- Our Policy
Privacy Policy
we focus on keeping your information safe. Our Privacy Policy is designed to give you peace of mind, outlining how we protect your details from the moment you book until the day you check out.
- the Privacy Policy
Privacy Policy
Last Updated: [2026/01/08]
Tea Hills Ella, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your data when you visit our website or book a stay with us.
1. Information We Collect
To provide you with our services, we may collect the following information:
Personal Identification: Name, nationality, and passport/ID details (required for check-in by local law).
Contact Information: Email address, phone number, and physical address.
Booking Details: Arrival and departure dates, special requests, and preferences.
Payment Information: Credit/debit card details (processed securely via encrypted payment gateways).
2. How We Use Your Information
We use your data to:
Process and confirm your room reservations.
Provide personalized services, such as organizing your Complimentary Breakfast or Tuk-Tuk Shuttle.
Communicate with you regarding your stay or respond to inquiries.
Improve our website and guest experience through feedback.
Comply with legal and security requirements in Sri Lanka.
3. Data Protection & Security
We implement a variety of security measures to maintain the safety of your personal information.
Secure Booking: We use industry-standard encryption to protect sensitive data transmitted online.
Access Control: Only authorized staff members involved in your booking process have access to your personal information.
No Third-Party Selling: We do not sell, trade, or transfer your personal information to outside parties for marketing purposes.
4. Use of “Cookies”
Our website may use “cookies” to enhance your browsing experience. Cookies help us understand website traffic and save your preferences for future visits. You can choose to disable cookies through your browser settings, though some features of the site may not function properly as a result.
5. Third-Party Links
Occasionally, we may include links to third-party services (such as local tour operators or maps) on our website. These sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites.
6. Your Rights
You have the right to:
Request a copy of the personal data we hold about you.
Request that we correct any inaccuracies in your information.
Request the deletion of your data, provided it is no longer required for legal or booking purposes.
7. Consent
By using our website and booking system, you consent to our Privacy Policy.
8. Contact Us
If you have any questions regarding this Privacy Policy, you may contact us at:
